Due to changes in the tea market, our packaging appearance (except pu’er tea) may be updated according to changes in the market, but the quality of tea is the same, please rest assured purchase. If you do mind product packaging, please contact our staff before buying , confirm that the package styles. Of course, if the packaging has changed, before shipment we will notify you by e-mail or leave a message. Thank you.
We strive our best to provide you the most reliable, affordable way of shipping service. But sometimes international delivery is highly depended on the courier company and local customs/duties. We are unable to take any responsibilty for Custom delay or tax. If you do not receive your item on time, please contact us immediately for further assistance. Thank you for your understanding.
All items sold by us are being described to the best of our abilities, as accurate as possible, and with utmost conscientiousness on our part.However, to avoid any potential oversights, I respectfully request your assistance in helping us to make this a mutually satisfactory transaction by THOROUGHLY reviewing item description and photos, and asking all questions PRIOR TO BUYING.
Our products can reach all over the world by China Post and Hong kong post . But becouse the aliexpress systern problem,lots of customer can not buy it . So we put the all kinds of shipping methods on our website . No matter what kinds of methods you choose we will send the parcel by China Post or Hongkong Post. The delivery time is usually 15-27 days .
If you want the parcel in hurry we can send the parcel by EMS ,but you should add some freight .So contact us first if you want to send the parcel by EMS.
Please give us the opportunity to resolve any problem. We understand the concerns and frustrations you might have, and will try our best to resolve the issues. Please write before leaving any negative feedback or open any dispute on ali-express.
Do not hesitate to contact us with any questions or concerns anytime before and after your purchase. We are committed to your 100% customer satisfaction. Our goal is to make sure you are a happy customer and pleasant buying with us.
We are passionate about our products and we really care about you!
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|Shipping Company||Shipping Cost||Estimated Delivery Time|
|3 - 7 days|
|3 - 7 days|
|5 - 14 days|
|Post Air Mail||Free Shipping||15 - 45 days|
|Return Policy||If the product you receive is not as described or low quality, the seller promises that you may return it before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe) and receive a full refund. The return shipping fee will be paid by you. Or, you can choose to keep the product and agree the refund amount directly with the seller.
N.B.: If the seller provides the "Longer Protection" service on this product, you may ask for refund up to 15 days after order completion.
|Seller Service||On-time DeliveryIf you do not receive your purchase within 60 days, you can ask for a full refund before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe).|
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