Welcome to our store. We are glad to introduce ourselves(Hangzhou EVERLONG.CO) as the leading tea manufacturer and exporter in China. If you are interested in tea business or want to distribute our products in your country,just feel free to contact.
Please be noted information below before you place your order.
HANGZHOU EVERLONG.CO is located in Hangzhou, Zhejiang province,which is the source area for high quality teas. We are glad to introduce ourselves as the leading tea manufacturer and exporter in China. Green tea is one of our most competitive and popular products.
We have experience in tea processing and serving our worldwide customers with stable quality and competitive prices for over 10 years, which is impressed by our customers and we earned a good reputation on this business line.
We will be looking forward to establishing a long-term cooperation with you.
- The shipping cost does not include any import taxes, and buyers are responsible for customs duties.
- When you place an order, please choose a shipping method and pay for the order including the shipping fee. We will send the items within 5 days once your payment is completed.
- Please note that buyers are responsible for all additional customs fees, brokerage fees, duties, and taxes for importation into your country. These additional fees may be collected at time of delivery. We will not refund shipping charges for refused shipments.
- We do not uarantee delivery time on all international shipments due to differences in customs clearing times in individual countries, which may affect how quickly your product is inspected.
- We do our best to serve our customers the best that we can.
- We will refund you if you return the items within 15 days of your receipt of the items for any reason. However, the buyer should make sure that the items returned are in their original conditions. If the items are damaged or lost when they are returned, the buyer will be responsible for such damage or loss, and we will not give the buyer a full refund. The buyer should try to file a claim with the logistic company to recover the cost of damage or loss.
- The buyer will be responsible for the shipping fees to return the items.
Warranty & Maintenance:
- We offer the 1-month free replacement. Buyers may request for a replacement within 15 days from your receipt of the product. The buyer should return the product in the original conditions to us and should bear the shipping costs for return.
- We also provide 12-month free maintenance. The buyer should return the product in the original conditions to us and should bear the shipping costs for return. If any part is required to be replaced, the buyer should also pay for the costs of the parts to be replaced.
- Before returning the items, please confirm the return address and the logistics method with us. After you give the items to the logistic company, please send us the tracking number. As soon as we receive the items, we will repair or exchange them ASAP.
- Your satisfaction and positive feedback is very important to us. Please leave positive feedback and 5 stars if you are satisfied with our items and services.
- If you have any problems with our items or services, please feel free to contact us first before you leave negative feedback. We will do our best to solve any problems.
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|Shipping Company||Shipping Cost||Estimated Delivery Time|
|3 - 7 days|
|3 - 7 days|
|5 - 14 days|
|Post Air Mail||Free Shipping||15 - 45 days|
|Return Policy||If the product you receive is not as described or low quality, the seller promises that you may return it before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe) and receive a full refund. The return shipping fee will be paid by you. Or, you can choose to keep the product and agree the refund amount directly with the seller.
N.B.: If the seller provides the "Longer Protection" service on this product, you may ask for refund up to 15 days after order completion.
|Seller Service||On-time DeliveryIf you do not receive your purchase within 60 days, you can ask for a full refund before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe).|
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